CUSTOM PRINTED NORENJAPANESE-INSPIRED · MADE PERSONAL
My Noren
MY NOREN / DELIVERY & HELP

Good things.
Worth knowing.

Made to your design, then sent to your door.

THE MY NOREN PROMISE

Arrives damaged?
We make it right.

If your curtain arrives damaged, we will remake and resend it at no charge, including shipping. Contact us with your order details and clear photos of the item and packaging.

Contact us
01

Your design

Choose a print or upload your artwork, select your size and review your composition.

02

Made for you

Estimated production: 4–7 days. Your design is checked before printing.

03

On its way

Tracked shipping: about 15–20 days after production. You get a tracking number.

PLEASE ALLOW FOR BOTH STAGES

About 3–4 weeks
from production to delivery.

This combines the supplier’s estimated production and shipping times. It is an estimate, not a guaranteed arrival date; design approval, transit disruption or customs delays may add time.

The helpful details.

Where will you deliver?

We deliver to New Zealand, Australia and the United States, with one flat tracked shipping rate shown at checkout.

Are duties included?

Yes. Duties and clearance fees for these three countries are included in your price, so there’s nothing extra to pay on delivery.

What if my curtain arrives damaged?

If your curtain arrives damaged, we will remake and resend it at no charge, including shipping. Please contact us with your order details and clear photos of the curtain and packaging so we can arrange it.

Can I change my design?

Please contact us as soon as possible. Changes or cancellation can be requested before production begins. Once printing has started, a change may no longer be possible.

What if tracking stops or my parcel does not arrive?

Contact us with your order number so we can investigate with the delivery provider. Do not place a second order while we look into the first one.

Are you taking orders?

Yes. Design your curtain in the Lab or pick a place in the Atlas, then check out. Every curtain is made to order.

Get in touch
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